The same person greets, checks out, and answers the phone. When they're helping the patient in front of them, the next caller hears voicemail.
Brooklyn dental practices & med spas
After-hours answering & AI receptionist for Brooklyn dentists and med spas
When one or two people run your front desk, every call that comes in during a checkout, or after you lock up, can end in voicemail. Halo Desk is a done-for-you AI front desk for independent dental practices and med spas across Brooklyn. It answers the calls, texts, and DMs your team can't get to, books the appointment, and keeps following up on the patients who would otherwise slip away.
Serving independent practices from Greenpoint to Bay Ridge. A 30-minute kickoff, then live in 14 days.The cost of silence
When a small team is stretched, the phone loses.
Your front desk is greeting one patient, checking out another, and fielding an insurance question at the same time. Something gives, and it's usually the ringing phone.
Plenty of people sort out appointments after work or on a Saturday, when your office may be closed and nobody can pick up.
Overdue patients and unscheduled treatment rarely call back on their own. Without a timely reminder, they quietly fall off the schedule.
For med spas, a missed consult leaves an empty slot and an interested client who never gets rebooked.
Who we serve in Brooklyn
For owner-run Brooklyn practices
Halo Desk is built for independent practices with 1–3 locations, where the owner still knows the schedule. Chains and DSOs aren't a fit.
Dental practices
- Every missed call, text, and DM gets a reply in under a minute, 24/7
- Appointments booked into your schedule; clinical questions handed to your team
- No-show and unscheduled-treatment follow-up, plus hygiene recall for overdue patients
- One Monday email with appointments booked, kept, and booked production
Med spas (limited spots)
- Instagram DMs, texts, and calls answered while your team is with clients
- Consults booked, and rebooking offered after a consult no-show
- Past clients invited back with messages you approve
- A weekly report of what was booked
Halo Concierge
For patients who'd rather talk in Spanish, Mandarin, or Russian
Our Halo Concierge plan adds people to the system: Spanish, Mandarin, and Russian lines, and a dental-experienced human treatment coordinator who calls your unscheduled treatment and overdue patients. If your patients use other languages, tell us at kickoff and we'll be straight with you about what's covered.
- Spanish, Mandarin, and Russian lines
- A dental-experienced human treatment coordinator, about 10 hours a week
- A second location included
- Review requests after visits (no incentives, ever)
- A monthly results meeting with your owner dashboard
How it works
What Halo Desk does for a Brooklyn practice
One 30-minute kickoff. We pull your patient export together on a screen share, train your team for 15 minutes, sign your BAA before go-live, and do the rest. You're live in 14 days, and your team stays in charge.
Answer and book
Calls, texts, and DMs your team can't get to get a reply in under a minute, and the appointment goes straight into your schedule.
Follow up
No-shows and missed consults get a prompt, friendly offer of a new time, using messages your practice approves.
Recover treatment
Diagnosed-but-unscheduled treatment gets followed up until the patient books or says no.
Reactivate
Patients overdue for hygiene, and past med spa clients, are invited back.
Fully done for you30-minute kickoffwe build and configurelive in 14 days
Service area
Serving independent practices across Brooklyn
We work remotely, so it doesn't matter which side of Prospect Park you're on. We take on independent dental practices and med spas anywhere in Brooklyn, including:
- Greenpoint
- Williamsburg
- DUMBO
- Brooklyn Heights
- Cobble Hill
- Carroll Gardens
- Fort Greene
- Prospect Heights
- Park Slope
- Bay Ridge
Free. No meeting required.
What happens when a patient calls your Brooklyn practice at 7:42pm?
We place one real call to your practice's public number on a weeknight, after your posted hours, and note what a caller gets. Then we send you a one-page report with an estimate of what missed calls may cost you and three fixes you can make this week, whether or not you ever work with us.
- One weeknight call to your public number, after your posted hours
- How many rings, who answers, whether voicemail takes a message, whether a text comes back
- Three practical fixes, with the math behind the estimate shown
Pricing
One flat monthly fee. Nothing per booking.
No per-patient fees and no share of your production. Compare the Full Chair System and Halo Concierge, read the Full Chair Guarantee, and see the founding practice pilot for Manhattan and Brooklyn practices.
FAQ
Questions from Brooklyn practice owners
Do you work with practices anywhere in Brooklyn?
Yes. We take on independent dental practices and med spas across Brooklyn, including Greenpoint, Williamsburg, DUMBO, Brooklyn Heights, Cobble Hill, Park Slope, Fort Greene, and Bay Ridge, as well as Manhattan.
Will someone need to come to our office?
No. Everything happens remotely: one 30-minute video kickoff, a screen share to pull your patient export together, and a 15-minute training for your team.
Can patients get help in Spanish, Mandarin, or Russian?
Halo Concierge includes Spanish, Mandarin, and Russian lines. Tell us at kickoff which languages your patients use, and we'll walk you through exactly what each plan covers.
Does it replace our front desk?
No. Halo Desk catches what your team can't get to, like checkout rushes, nights, weekends, and the follow-up calls nobody has time for. It hands any conversation to your team the moment a person is needed, and your team stays in charge.
Do you work with Brooklyn med spas?
Yes, on a limited basis. Halo Desk answers calls, texts, and Instagram DMs, books consults, and offers a new time after a missed consult. Request your After-Hours Call Audit and choose "Med spa" on the form.
What do patients receive from you?
Only messages your practice approves: replies, reminders, and invitations to book. We never promise patients results or offer them gifts, and every message is saved in your Compliance Log.
Hear what your patients hear after hours.
A free, one-page report on your practice's after-hours phone line. In your inbox before any sales call.
Get my free After-Hours Call Audit