Terms of Service
Last updated: October 7, 2026
The service
HaloDesk After-Hours Receptionist answers your practice's calls after closing, in English, under your practice's name. It captures booking requests and urgent calls and emails your front desk a summary at 7:30 AM. You keep your phone number and forward calls to HaloDesk after closing.
What the service doesn't do
- It captures requests. It does not confirm appointments; your team confirms them.
- It does not give medical, dental, or clinical advice.
- It is not an emergency service. Callers describing an emergency are told to hang up and call 911.
Price and billing
- $1,500 per month, billed monthly, month to month. No setup fee.
- Pay annually: 12 months for the price of 10, billed up front. Annual prepayment is non-refundable, except that if HaloDesk ends the service, we refund the unused full months pro rata.
- Founding practices (first 3 only): the first 30 days are free. The free period is offered in exchange for an optional testimonial if it works for you, and any testimonial we publish will say it was given in exchange for the free period. Cancel before day 30 and you owe nothing.
Cancelling
Cancel anytime by emailing hello@halodesk.io before your next billing date. Service runs to the end of the period you've paid for.
Your responsibilities
You give us accurate practice information (hours, providers, insurance list, and how to handle urgent calls), set up call forwarding, and review the morning summary. You're responsible for your own patient care and for following up with callers.
Limitation of liability
The service is provided as is. To the fullest extent the law allows, HaloDesk isn't liable for indirect, incidental, or lost-profit damages, or for missed, dropped, or misunderstood calls, and our total liability for any claim is limited to the fees you paid in the 3 months before the claim.
Governing law
These terms are governed by the laws of the State of New York.
Changes
We may update these terms. We'll update the date at the top and tell current customers by email before changes take effect.