Check-ins, checkouts, and insurance questions all land at once. The phone rings through to voicemail while your team is with the patient in front of them.
Manhattan dental practices & med spas
AI receptionist for Manhattan dental practices and med spas
Halo Desk is a done-for-you AI front desk and after-hours answering service for independent practices across Manhattan. When your team is with a patient, on the other line, or gone for the night, Halo Desk replies to missed calls, texts, and DMs in under a minute, books the appointment into your schedule, and hands anything clinical or tricky to your team.
Serving independent practices from the Financial District to Harlem. No office visit needed: a 30-minute kickoff, then live in 14 days.The cost of silence
Your patients reach out between everything else.
People call when they can: before work, between meetings, at lunch, after dinner. Those are often the exact moments your front desk is busiest, or closed. A caller who reaches voicemail can try the next practice in a few taps.
Evening and weekend inquiries arrive when nobody is at the desk. A callback the next morning can come after the patient has already booked elsewhere.
Some people would rather text or send a DM than call. If those messages sit until morning, the conversation goes cold.
If you pay for search ads or directory listings to make the phone ring, every unanswered call is spend you don't get back.
Who we serve in Manhattan
Built for independent Manhattan practices, not chains
Halo Desk is for owner-operated practices with 1–3 locations. Chains and DSOs aren't a fit.
Dental practices
- Missed calls, texts, and DMs answered 24/7, with booking straight into your schedule
- Follow-up on no-shows and unscheduled treatment until the patient books or says no
- Patients overdue for hygiene invited back
- The Monday Money Report: appointments booked, kept, and booked production
Med spas (limited spots)
- Calls, texts, and Instagram DMs answered in under a minute, day or night
- Consults booked, and follow-up when a consult doesn't happen
- Past clients who have gone quiet invited to book again
- A weekly report of what was booked
Compare
After-hours answering service vs. an AI front desk
A traditional after-hours answering service takes a message for your team to return the next business day. Halo Desk is built to finish the job: reply, book, and follow up.
| Capability | Halo Desk | Typical after-hours answering service |
|---|---|---|
| Picks up after hours | ||
| Replies to texts and DMs | ||
| Books directly into your schedule | ||
| Follows up on no-shows and unscheduled treatment | ||
| Weekly report of what was booked |
Comparison reflects a typical setup; individual services vary.
How it works
From missed call to booked appointment
One 30-minute kickoff by video. We connect to your scheduler, train your team for 15 minutes, sign your BAA before go-live, and build everything else ourselves. You're live in 14 days.
Answer
Missed calls, texts, and DMs get a reply in under a minute, day or night, in your practice's voice.
Book
Appointments go straight into your schedule. Anything clinical or tricky goes to your team.
Recover
No-shows, unscheduled treatment, and missed consults get followed up until the patient books or says no.
Report
Every Monday: appointments booked, appointments kept, and booked production, in one email.
Fully done for you30-minute kickoffwe build and configurelive in 14 days
Service area
Serving independent practices across Manhattan
Halo Desk is a New York service business that works remotely, so there's nothing to install on site and no office visit to schedule. We take on independent dental practices and med spas anywhere in Manhattan, including:
- Financial District
- Tribeca
- SoHo
- Greenwich Village
- Chelsea
- Flatiron
- Murray Hill
- Midtown
- Upper East Side
- Upper West Side
- Harlem
Free. Before we ever meet.
What does a caller hear when your Manhattan office is closed?
We call your practice's public number on a weeknight, after your posted hours, and write down exactly what happens. You get a one-page report on your phone line, an estimate of what missed calls may cost you, and three fixes you can make this week, even if you never hire us.
- Rings, answer, voicemail, and text-back, with timestamps
- An estimated monthly leak, with the math shown
- In your inbox within 5 business days, before any sales call
Pricing
Flat monthly pricing. No per-booking fees, ever.
We never charge per patient, per booking, or a share of your production. See the plans, the Full Chair Guarantee, and the founding practice pilot for Manhattan and Brooklyn practices.
FAQ
Questions from Manhattan practice owners
Do you need to visit our Manhattan office?
No. Halo Desk works remotely. Setup is one 30-minute video kickoff, a 15-minute team training, and a screen share to pull your patient export together. We build and configure everything else, and you're live in 14 days.
Which Manhattan neighborhoods do you serve?
All of them. We take on independent dental practices and med spas anywhere in Manhattan, from the Financial District and Tribeca through Chelsea, Midtown, and the Upper East and Upper West Sides to Harlem. We also serve Brooklyn.
How is this different from an after-hours answering service?
A typical answering service takes a message for your team to return the next business day. Halo Desk replies to missed calls, texts, and DMs in under a minute, books the appointment into your schedule, follows up on no-shows and unscheduled treatment, and hands anything clinical to your team.
We're a Manhattan med spa. Is Halo Desk for us?
Yes, on a limited basis. Halo Desk answers calls, texts, and Instagram DMs, books consults, and follows up when a consult doesn't happen. Request your After-Hours Call Audit and choose "Med spa" on the form.
Is it HIPAA-ready?
We sign a Business Associate Agreement (BAA) with every practice before go-live, and every patient-facing message we send is saved in your Compliance Log.
What does the After-Hours Call Audit involve?
We call your practice's public number on a weeknight after your posted hours and record the rings, who answers, whether voicemail takes a message, and whether a text comes back. You get a one-page report within 5 business days. We never pretend to be a patient.
Find out what your phones did last night.
A free, one-page report on your after-hours phone line, for independent Manhattan dental practices and med spas. No meeting needed to get it.
Get my free After-Hours Call Audit