What happens to after-hours calls at a dental practice that uses voicemail?

Voicemail and answered calls are different experiences

Voicemail asks a caller to leave a message. An answered call allows the caller to ask a question or describe a request during the conversation. We do not assign a conversion rate or an outcome to either approach.

We answer under your practice name on nights and weekends. Common questions use your practice fact sheet, and requests are taken for your team to confirm.

What the morning summary contains

We email your front desk a summary at 7:00 AM with the caller’s details and request. The purpose is to hand the request to the team that can confirm the next step.

Your team reviews the request; we do not treat it as a confirmed appointment. Clinical questions remain for your team because we do not give clinical advice.

• The caller’s details and request.
• Questions that need your team’s response.
• A 7:00 AM email handoff to your front desk.
• Requests for your team to confirm.

Keep your practice number

Your practice keeps its existing number and forwards calls to HaloDesk for nights and weekends. We answer under your practice name rather than require callers to use a new public number.

HaloDesk After-Hours Receptionist is $1,999/mo, month to month, with no setup fee. The service scope is common fact-sheet questions, requests and the morning summary.

Find out how your line currently handles calls

Call your own line after hours and note what a patient hears and whether there is a clear next step.

Then book a demo or call our demo line to hear how HaloDesk would answer the same call.